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AI chatbots for websites and WhatsApp

An assistant that answers your customers on your website and on WhatsApp at any hour, from the information you give it. Whatever it doesn't know, or anything that needs a decision, goes to someone on your team.

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What is an AI chatbot

An AI chatbot uses a language model, such as Claude or GPT, to understand a question written in the customer's own words and to answer from your company's information: services, prices, opening hours, delivery. Older chatbots worked with buttons and keywords. One with AI also understands questions asked in ways you didn't expect.

For WhatsApp, with Meta's per-message prices and rules: WhatsApp chatbot for business: how it works and what it costs.

What the chatbot does

  • Answers questions

    Opening hours, prices, delivery, availability: it replies straight away, only from the information you've approved.

  • Takes enquiries

    When someone is interested, it asks for their contact details and what they need, and sends them to your inbox or CRM.

  • Books appointments

    It finds a free slot in your calendar, books it in the conversation and sends the confirmation.

  • Tracks orders

    It looks up the order by number or email and tells the customer where it is.

  • Hands over to a person

    When it doesn't know, or the customer asks for a person, the conversation goes to your team with everything said so far.

  • Speaks several languages

    It replies in the language it's written to, for example English or Spanish.

Examples by industry

  • Restaurants and cafés

    • Questions about the menu
    • Table bookings for a set time
    • Opening hours and delivery

  • Clinics and salons

    • Prices and how long services take
    • Bookings and rescheduling
    • What to prepare beforehand

  • Online stores

    • Order status
    • Sizes, stock and returns
    • Suggestions from what's in stock

  • Service businesses

    • Quote requests with every detail
    • Areas served and lead times
    • Replies outside business hours

Website or WhatsApp?

  • On your website

    A chat window on your site, for people who find you on Google and want information. There's no per-message cost, only the AI model.

  • On WhatsApp

    Through the WhatsApp Business Platform, on a company number. Meta charges per message by type and country, and customers write to you in an app they already use.

  • On both

    One chatbot, with the same information, updated in one place.

What we work with

The chatbot goes on any website where a script can be added, and connects to the tools where you want enquiries to land.

AI models

  • Claude
  • GPT

Channels

  • Website
  • WhatsApp

Websites

  • WordPress
  • Shopify
  • Wix
  • Next.js

Tools

  • Google Calendar
  • Gmail
  • Outlook
  • HubSpot
  • Pipedrive
  • Google Sheets
  • WooCommerce

What's included

A good chatbot knows exactly what it may say.

  • The chatbot's information

    We gather it from your website, your documents and your team's answers, and you approve it.

  • Tone and limits

    We decide how it speaks and what it won't do: no promises of discounts, deadlines or anything that isn't in its information.

  • Handover to your team

    We choose who receives conversations, on which channel, and how the customer knows a person has taken over.

  • Setup

    We put it on your website and your company's WhatsApp number and connect it to your calendar or CRM.

  • Every conversation visible

    You see every conversation and what the chatbot replied.

  • Updates

    When prices or hours change, we update its information and check its answers.

How we work

  1. 1

    We talk

    You show us the questions you get most often and where customers write to you. The first conversation is free.

  2. 2

    We gather the information

    We collect the answers from your website, your documents and your team, and you approve them.

  3. 3

    We build and test

    We test it on real questions from your customers before it replies to anyone.

  4. 4

    We switch it on

    We put it on your website and WhatsApp, read the first conversations and adjust it.

Questions

What is an AI chatbot?

An assistant that understands freely written questions and answers from your company's information, using a language model such as Claude or GPT. Unlike button-based chatbots, it doesn't need the question asked in a particular way.

How does the chatbot know what to say?

From the information we give it: the text on your website, your price list, your FAQs, your returns policy. For each question it searches that information and answers only from what it finds.

What happens if it doesn't know the answer?

It says it doesn't know and hands the conversation to someone on your team, or asks the customer for their details so someone can call them back.

Can it work on WhatsApp?

Yes, through the WhatsApp Business Platform, the API version for businesses. Meta charges per message by type and country; prices and rules are in WhatsApp chatbot for business.

Does it work on any website?

On any website where a script can be added: WordPress, Shopify, Wix or a custom-built site.

Does it have to say it's an AI?

In the EU, yes: since 2 August 2026 the AI Act requires people to be told they are talking to an AI system, at the latest at the first message. The chatbot introduces itself as a virtual assistant.

How much does an AI chatbot cost?

The price is set for each project after the first conversation. The build depends on how much it needs to know and how many tools it connects to. Each month you pay for the AI model by usage and, on WhatsApp, Meta's message fees. More in How much does AI automation cost for a small business?

What happens to customer data?

Conversations are handled under data protection law (GDPR in the EU) and are covered in your website's privacy policy. Through the API, Anthropic and OpenAI do not use submitted data to train their models by default.

Other AI services

Contact

Tell us where customers write to you and what they ask most often, and we'll send you a quote.

Email
contact@manvro.com
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